Privacy Policy
At CraftedPoint (“we,” “our,” “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.
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Information We Collect:
a. Personal Information You Provide: When you place an order, create an account, subscribe to our emails, or contact us, we may collect your name, email address, shipping and billing address, phone number, order details, and payment method information (processed securely by third-party payment providers). We do not store full credit card numbers or sensitive payment data; all payments are securely handled through trusted gateways.
b. Information Collected Automatically: When you browse our website, we automatically collect your IP address, device type and browser, pages viewed, time spent on site, items added to cart, and cookies or tracking data to improve performance, security, and your shopping experience. -
How We Use Your Information: We use your information to process and deliver orders, provide customer support, send confirmations and shipping updates, improve website functionality, personalize browsing, send optional marketing communications (only if you opt in), and detect or prevent fraud.
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Sharing Your Information: We share your information only with trusted partners who help operate our business, including Shopify, secure payment processors (Shopify Payments, PayPal, etc.), shipping carriers (USPS, UPS, FedEx), and analytics or marketing tools (Google Analytics, Meta Pixel). These partners receive only the data required to perform their services. We never sell, trade, or rent your personal information.
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Cookies & Tracking Technology: We use cookies and similar technologies to keep items in your cart, improve performance, personalize content and ads, and analyze traffic and behavior. You may disable cookies in your browser settings, but some features may not function properly.
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Data Retention: We retain your information only as long as necessary to complete purchases, comply with legal requirements, resolve disputes, or support your account. You may request deletion of your data at any time.
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Your Rights: Depending on your location, you may request access to your data, request updates or corrections, request deletion, opt out of marketing emails, or limit cookies and tracking. To submit a request, email us at support@craftedpoint.com.
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Third-Party Links: Our website may include links to external sites. We are not responsible for the privacy practices, content, or security of these third-party websites.
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Data Security: We use industry-standard protections, including encrypted checkout, secure payment gateways, SSL security, and restricted internal access. While we follow strong security practices, no online system can guarantee absolute protection.
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Children’s Privacy: Our services are not intended for children under 13. We do not knowingly collect information from children; if we discover such data, we will remove it promptly.
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Changes to This Policy: We may update this Privacy Policy periodically. Changes take effect immediately upon posting. We encourage you to review this page occasionally.
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Contact Us: For privacy questions or requests, contact CraftedPoint Support at support@craftedpoint.com.