• Terms of service

Terms of service

Welcome to CraftedPoint. By visiting or purchasing from our website, you agree to the terms outlined below. Please read them carefully.

  1. Using Our Website: When you browse or place an order on CraftedPoint, you confirm that you understand and accept our policies. If these terms do not meet your expectations, you may discontinue using the site.

  2. Updates to These Terms: We may revise or refine these Terms at any time, and changes take effect immediately upon posting. Continued use of the website means you accept the updated version.

  3. Eligibility: Our site and services are intended for individuals legally able to make online purchases. All information you provide—especially for orders and shipping—must be accurate and complete.

  4. User Accounts: If you create an account, you are responsible for keeping your login details secure and for all activities that occur under your account. We may suspend accounts associated with misuse or suspicious behavior.

  5. Personalized Products: CraftedPoint specializes in custom-made items. We strive to display colors, designs, and product details as accurately as possible, but slight variations may occur due to printing processes, materials, or screen differences. Review personalization details carefully, as production begins shortly after payment.

  6. Pricing & Availability: Prices may change due to materials, production costs, or promotions. Items may become unavailable without notice, especially during peak seasons.

  7. Ordering & Payments: Placing an order is a request to purchase, not a guarantee. We may cancel or modify orders due to pricing errors, unavailable stock, or suspected fraud. All orders must be paid in full before production begins.

  8. Shipping: Production and delivery times vary by product and location. Carrier delays, weather, or other factors may affect delivery. Ensure your shipping address is accurate; we cannot refund or replace orders delivered to incorrect or incomplete addresses provided by the customer.

  9. Returns & Replacements: Most items are personalized, so we only offer replacements for damaged, defective, or incorrectly produced products. Contact us within 7 days of receiving your order and include photos of the issue. Non-custom products follow the guidelines in our Refund Policy.

  10. Intellectual Property: All artwork, product designs, branding, and website content belong to CraftedPoint and may not be copied or used without written permission.

  11. Limitation of Liability: CraftedPoint is not responsible for carrier delays, misuse of products, or indirect or incidental losses related to website use. While we strive for accuracy, occasional errors may occur.

  12. External Websites: Our website may include links to third-party sites for convenience, but we are not responsible for their content or policies.

  13. Governing Law: These Terms are governed by laws applicable to international online commerce, and any disputes will be resolved under those regulations.

  14. Contact Us: For questions about these Terms, contact CraftedPoint Support at support@craftedpoint.com.